The Client, a company specializing in super-premium agave spirits, faced a critical business challenge after entering an agreement with a co-packer to launch a tequila-based seltzer. Lacking a comprehensive understanding of the supply chain, from product formulation and blending to packaging and distribution, the Client encountered a product defect during the second production run. Can leakage not only damaged the product’s reputation at retail but also left their legal team with insufficient technical evidence to build a strong case in a lawsuit against the co-packer.
Rather than focusing solely on the symptoms, product leakage and damage, First Key conducted a rigorous assessment of both internal factors (formulation, blending, packaging) and external factors (logistics, distribution). By analyzing supply chain evidence, including DO/TPO readings, First Key provided an unbiased expert witness perspective, ensuring credibility and strategic clarity for the Client’s legal position. Deliverables were consistently turned around within 24 hours of attorney requests, demonstrating operational agility and deep industry expertise.
As a result of First Key’s objective analysis, the Client’s attorney gained confidence in the strength of their case. The strategic assessment not only clarified liability, pinpointing internal process failures, but also identified quantifiable business opportunities for future supply chain optimization. The Client benefited from accelerated deliverable timelines, improved technical understanding, and a robust foundation for growth, risk mitigation, and enhanced market reputation.
