A company that operates several large beverage production facilities engaged First Key to review and improve their packaging operations. In response to a client’s challenges such as high employee turnover, subpar maintenance practices, and a loss of institutional knowledge, First Key devised a strategy to revitalize their packaging facility’s management and operation. Addressing specific deficiencies through a detailed process map, First Key focused on creating, documenting, and validating standard operating procedures (SOPs) for several packaging lines. This initiative aimed to establish process consistency and included the implementation of robust training protocols that served as a structured guide for employees, providing a reference for operating equipment correctly. As a result of the processes and templates First Key developed, the company is now able to efficiently adapt and transfer this know-how to other packaging lines, as well as other departments (brewing, sanitation, etc.). Additionally, First Key implemented formal training for trainers, creating a knowledge-sharing cascade to enhance overall operational efficiency and performance, with the ultimate goal of achieving long-term improvements in the client’s processes.
